Returns & Exchanges
At Epomaker, we want you to be completely satisfied with your mechanical keyboard and accessories. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, ensuring all keycaps, cables, switches, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked shipping service to send the package to our designated return center.
Quality Inspection & Refund
Once our technicians verify the condition of the device, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing