Frequently Asked Questions
Everything you need to know about your Epomaker experience.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days, while express options like DHL or FedEx usually deliver within 3-7 business days depending on your location.
Do Epomaker keyboards come with a warranty?
Yes, all Epomaker keyboards and major hardware items include a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for mechanical keyboards?
We offer a 30-day return policy for most products. Items must be in their original packaging and condition. Please note that custom-built or personalized products may have different eligibility criteria.
Are your keyboards compatible with both Windows and macOS?
Most Epomaker keyboards are fully compatible with both Windows and macOS. Many models feature a physical toggle switch or a software layer to swap between the two operating systems seamlessly.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal. You can also log into your account to view the real-time status of your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment methods depending on your shipping destination.